Frequently Asked Questions
Everything you need to know about our products, what they're for, and how to choose the right one for your pet. Got a question we haven't answered? Contact us— we're always happy to help.
General Questions
What is Purrttie? Purrttie is a Malaysian cat care brand making thoughtfully designed essentials that take the stress out of everyday care (grooming, nail trims, vet visits and medication). We're Malaysia's calm-care company: less hisses, more kisses.
What does Purrttie offer? Our hero product is the Snug Pro Cat Wrap, a calming grooming wrap that keeps your cat snug and secure during care moments. Alongside it, we offer the Full Stainless Steel Cat Nail Clipper for clean, precise trims, and the No Mess Paw Print Kit for capturing an ink-free paw print keepsake.
Is Purrttie only for cats? Yes — for now, we're deliberately cat-only. Cats have their own quirks, fears and handling needs, and we'd rather do one thing properly than everything halfway.
Where do you ship? We ship across Malaysia.
Snug Pro Cat Wrap
What is the Snug Pro Cat Wrap? The Snug Pro is a soft polar fleece wrap that holds your cat snugly — not tightly — during grooming, nail trims, medication and vet visits. Gentle, even pressure helps lower a cat's stress response, so care feels like love instead of a wrestling match.
How does it work? The wrap swaddles your cat with an adjustable velcro neck collar and a zipper that opens from either the belly or the rear, plus velcro paw openings at the front and back. That means you can trim nails, give medication, clean ears or let the vet examine specific areas without unwrapping your cat completely.
Is it cruel or uncomfortable for my cat? No — quite the opposite. The idea behind the Snug Pro is the same fear-free handling principle vets use: gentle, even pressure feels secure to a cat, the way swaddling calms a baby. The fleece is soft, the fit is adjustable, and your cat can breathe and move comfortably. It's designed for short care sessions, not all-day wear.
What size should I choose?
- M — for cats below 5.5kg (back length below 35cm)
- L — for cats above 5.5kg (back length roughly 35–45cm)
If your cat sits between sizes, measure their back length from the base of the neck to the base of the tail or go with the bigger size. Not sure? Message us with your cat's weight and back length and we'll help you pick.
What is it made of, and how do I wash it? Soft polar fleece. It's machine washable. Recommended to wash on a gentle cycle and tumble dry on medium.
When should I use it? Any care moment your cat would normally protest: nail trims, brushing, bath time, ear or eye cleaning, giving pills or eye drops, and vet visits. Many pawrents wrap their cat at home before leaving for the vet, so the exam starts calmer.
Will my cat accept the wrap straight away? Some cats settle immediately; others need a few short, positive sessions. Start slow — let your cat sniff the wrap, keep the first wear brief, pair it with treats, and build up from there. Our Resources library has step-by-step guides.
Full Stainless Steel Cat Nail Clipper
What makes this nail clipper different? It's a single-piece stainless steel clipper with a sharp 18mm half-moon blade that cuts cleanly in one motion — no crushing, no splitting the nail. Split nails are one of the main reasons cats learn to hate trims, so a clean cut matters more than most people realise.
Is it suitable for kittens or small pets? Yes — it's sized for cats, and also works well for small dogs and rabbits. It's lightweight (about 56g) and compact, so it's easy to control for precise trims.
How do I trim my cat's nails without getting scratched? Short sessions, the right hold, and knowing when to stop. Pair the clipper with the Snug Pro Cat Wrap and use the paw openings to trim one paw at a time. Only clip the sharp translucent tip and avoid the pink quick. Our step-by-step nail trimming guide is in the Resources library.
How do I care for the clipper? Wipe the blade clean after use and keep it dry. Full stainless steel means it won't rust with normal care.
No Mess Paw Print Kit
What is the No Mess Paw Print Kit? It's an ink-free keepsake kit that captures your cat's paw print — a little piece of them, always with you. Press your cat's paw on the clean-touch stamping pad, press it onto the imprint card, and the print appears. No ink on the paw, no wash needed, no mess.
Is it safe for my cat? Yes — the stamping pad is pet-safe and clean-touch, meaning no ink ever touches your cat's paw. There's nothing to lick off and nothing to wash away.
What's included in the kit? A pet-safe stamping pad, imprint cards, and a Certificate of Fur-Ever Love. The imprint frame is 12.5×17cm with a 12.5×8cm print area — a lovely size for framing or keeping in a memory box.
Is this a good gift? Very much so — for new cat parents, birthdays and gotcha days, or as a gentle keepsake for someone remembering a cat they've loved.
Find the Right Product for Your Cat
My cat fights every nail trim — what should I get? The Snug Pro Cat Wrap + Full Stainless Steel Cat Nail Clipper combination. Wrap first, then trim one paw at a time through the paw openings. Clean blade, calm cat, no after-battle scratches.
My cat hates the vet — what can help? The Snug Pro Cat Wrap. Wrap your cat at home before you leave, so they arrive at the clinic already settled. Fear-free exams start before you even leave the house.
I struggle to give my cat medication — what should I choose? The Snug Pro Cat Wrap. Pills and eye drops, minus the chase around the living room — the snug hold keeps your cat still and secure while you medicate.
I want a keepsake of my cat — what should I choose? The No Mess Paw Print Kit. An ink-free, mess-free paw print you can frame, gift, or keep forever.
I'm new to Purrttie — where should I start? If care moments are a struggle at home, start with the Snug Pro Cat Wrap — it's the product Purrttie was built around. If you just want a small first step, the nail clipper or paw print kit are easy, affordable ways to meet us.
Purrttie products are designed to make everyday cat care calmer and easier. They are not a substitute for veterinary care. If your cat has a diagnosed condition, shows signs of pain or distress, or you have any health concerns, please consult your vet.
Purrttie — Love them easier.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.